business communication

The article examines the theoretical aspects of verbal and non-verbal communication. The author shows the importance of verbal and nonverbal communication in the modern world. It is shown that verbal and non-verbal components are inextricably linked. The author comes to the conclusion about the necessity of optimization of verbal and nonverbal means of influence in business communication.

The article analyzes some peculiarities of how sentences of the model Inf-Adv-o function in modern business communication. Such sentences usually express teleological or normative evaluations of various social or mental actions. This is due to the subject-matter of business communication. The reverse order of the main members of the sentence (inversion) is more common in the spoken form of business communication.

The article explores lexical, grammatical and stylistic means of expressing incivility in speech behavior of the company staff members. A range of linguistic and intonation means of expressing intentional and unintentional incivility is analyzed. It is revealed how impolite speech behavior can be gender-specific. The research is carried out on the example of stylized American English business communication.

The article deals with the study of everyday virtual business communication. The digital age has a huge impact on individuals, signifi cantly changing their lives, and the life of society is increasingly immersed in the virtual space. The material of the study is Internet communication, specifi cally group communication of citizens, residents of Saratov, in one of the commercial chats: the speech of women’s clothing sellers and buyers. The purpose of the study is to show the development of the chat genre and its functioning in business communication.